Regency Entertainment

A strategic importance commitment for Regency Entertainment and Regency Casino Thessaloniki is related to quality, excellence, and efficiency, both in their customer service and their performance in general. For this reason, they are constantly investing in new technologies and are eager to adopt modern digital solutions and best practices, ensuring their uninterrupted operation. In this context of upgrading their information systems, they sought a business management solution for the Group's activities.

The needs of Regency Entertainment were:

• Optimization of supply chain management processes
• Collection and consolidation of all data of financial interest produced by the information systems, Hyatt Regency Thessaloniki and Regency Casino Thessaloniki
• Collection and consolidation of financial information so that they can be available for the production of MIS reporting through a single system
• Upgrading Management Reporting

At the same time, Regency Casino Thessaloniki needed:

• Integration of all Casino systems, such as CRM, loyalty, host system, and ERP
• Management of multiple points of sale such as bar, retail stores, game rooms, multi-purpose showroom, restaurants
• Online information
• Ability to execute promotions and pricing policy everywhere
• Meeting the particular requirements with the implementation of custom applications

To meet the needs mentioned above, based on its extensive experience in diverse and multifaceted IT projects, Regency Entertainment and Regency Casino Thessaloniki trusted the solutions provided by the Epsilon Net Group.

Specifically, Regency Entertainment adopted the Dynamics 365 Business Central - InnovEra (ERP) solution, implemented by Data Communication that offers full functionality and complete adaptation to Greek legislation and International and Greek Accounting Standards.

The solution included:

• Financial management
• Commercial management
•  Supply Chain Management
•  Business Information (MIS)
•  Approval flows for the management of the market cycle to complete the supply chain
• Interfaces to gather financial data from all connected systems in Dynamics 365 Business Central - InnovEra (ERP), such as Oracle Hyperion's existing Payroll program, Opera hotel system, Corporate Performance Management and Business Intelligence (BI) system Hyatt Regency Thessaloniki
• Interface with the registration service from the retail points in the Microsoft Dynamics NAV (OTR system) of Regency Casino Thessaloniki. 

In addition, Regency Casino Thessaloniki has adopted the Galaxy platform of Epsilon SingularLogic, particularly the Galaxy ERP, Restaurant & Retail subsystems for the computerization of its retail stores, restaurants, and sales. The main decision-making criteria were: the know-how, the availability of resources, the competitive price and maintenance costs of the solution, and last but not least, the flexibility in the implementation of new requirements that the company has.