Generali Hellas Trusts Data Communication for its Digital Transformation
Data Communication, member of the EPSILON NET Group, has been entrusted with the implementation and support of Microsoft’s top-tier customer relationship management suite, Dynamics 365 for Customer Service (CRM)
Generali Hellas has entrusted Data Communication, a member of the EPSILON NET Group, to lead the implementation and support of Microsoft’s Dynamics 365 for Customer Service (CRM) as part of its strategic digital transformation journey. This collaboration underscores Generali’s commitment to enhancing customer satisfaction and delivering personalized, high-quality, customer-centric services.
Generali Hellas, with over a century of presence in Greece, is part of the globally renowned Generali Group, one of the world’s largest insurance and asset management organizations. Operating in more than 50 countries, Generali offers a comprehensive portfolio of products and services and is recognized for its leadership in sustainability, consistently ranking among the world’s top 100 most sustainable corporations.
At the core of Generali’s strategy is the ambition to provide its customers with a secure and prosperous future. The company achieves this by continuously upgrading its services and investing in cutting-edge technologies and industry best practices. To support this mission, Generali has chosen to leverage the vast expertise of Data Communication—a Microsoft Certified Partner with a proven track record of success in implementing Dynamics 365 solutions. These solutions are designed to optimize customer engagement through advanced, AI-enhanced customer service practices, ensuring operational excellence across all service-related departments.
The partnership aims to maintain and further expand the existing Dynamics 365 for Customer Service CRM system, fostering greater agility and speed in implementation through a flexible, Agile framework. This approach will enable Generali to introduce additional value-added services, creating a seamless and personalized omnichannel experience for customers and partners. At the same time, it ensures adherence to Service Level Agreements (SLAs), reinforcing the company's commitment to superior service delivery.
Mr. Antonis Apergis, Chief Information Officer of Generali Hellas, remarked: “We have chosen to collaborate with Data Communication, part of the EPSILON NET Group, due to their extensive experience and proven expertise in CRM solutions. Through this partnership, we aim to further elevate our customer-centric processes, offering bespoke, high-quality services tailored to our clients’ needs.”